Terms of service
Terms and Conditions
Please read these Terms and Conditions carefully before using our website.
Welcome to INSTACHIQ. By accessing and using our website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Last updated: January 2025.
Acceptance of terms
By using the INSTACHIQ website, you confirm that you:
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Are at least 18 years old, or you have the consent of a parent or legal guardian
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Have the legal capacity to enter into a binding contract
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Will use the website in accordance with these Terms and Conditions
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Provide accurate, truthful and complete information
Important: If you do not agree to any of these terms, please do not use our website or services.
Use of the website
Permitted use
You may use the INSTACHIQ website for the following purposes:
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Browsing available products and services
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Placing orders for personal use
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Creating and managing your user account
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Communicating with our customer service team
Prohibited use
You may not use the website for:
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Any illegal purpose or any purpose prohibited by these terms
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Impersonating any person or entity
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Posting or transmitting any harmful, threatening or abusive content
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Attempting unauthorized access to any part of the website
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Interfering with or disrupting the website, servers or networks
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Using any automated means to collect data from the website
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Reselling products for commercial purposes without written permission
Accounts and login
To complete a purchase, you may be required to create an account on our website. When creating an account:
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You must provide accurate, complete and up‑to‑date information
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You are responsible for keeping your password confidential
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You are fully responsible for all activities that occur under your account
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You must notify us immediately of any unauthorized use of your account
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We reserve the right to disable or terminate your account at any time
Note: INSTACHIQ will never ask you for your password by email or phone. Any such request should be treated as fraudulent.
Orders and payment
Placing orders
When you place an order on our website:
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Your order constitutes an offer to purchase the specified products
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We reserve the right to accept or reject any order for any reason
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Order confirmation will be sent to you via email
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The contract is considered concluded when the products are shipped
Prices and payment
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All prices are displayed in the specified currency and include taxes where applicable
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We reserve the right to change prices at any time
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Additional shipping charges may apply depending on your location
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Pre‑payment is required for international shipments
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We accept credit cards, debit cards, online payments and cash on delivery (locally)
Notice: If payment is declined or the transaction fails, your order will be automatically cancelled.
Shipping and delivery
We have a detailed Shipping Policy that covers:
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Estimated shipping times locally and internationally
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Approved shipping partners
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Shipping costs by location
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Policy on shipping delays
For full details, please refer to our Shipping Policy page.
Returns and refunds
We accept product returns under the following conditions:
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Unused products may be returned within 14 days from the date of receipt
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Products must be in their original condition with full packaging
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Used products cannot be returned for health reasons
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Return fees may apply
For full details on returns and exchanges, please refer to our Refund Policy page.
Intellectual property
All content on the INSTACHIQ website is protected by copyright and intellectual property laws:
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All text, graphics, logos and images are protected by copyright
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The INSTACHIQ name and logo are registered trademarks
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Any use of content without prior written permission is prohibited
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No part of the website may be copied or reproduced
User‑generated content
If you post comments, reviews, or other content on our website:
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Your content must be accurate, honest and lawful
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You grant INSTACHIQ a non‑exclusive right to use your content
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You are responsible for the content you publish
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We reserve the right to remove any inappropriate content
Disclaimer and warranties
General disclaimer
The INSTACHIQ website and services are provided “as is” and “as available”. We make no warranties, express or implied, regarding:
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The accuracy, completeness or reliability of the content
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Continuous or uninterrupted availability of the website
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Suitability of products for your specific needs
Product disclaimer
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We provide original products from authorized suppliers
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We are not responsible for individual allergic reactions
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You should consult a specialist before using any product if you have a medical condition
Important: If you experience any adverse reaction to a product, stop using it immediately and consult a doctor.
Limitation of liability
To the maximum extent permitted by law, INSTACHIQ will not be liable for:
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Any indirect, incidental, special or consequential damages
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Loss of profits, data or use
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Damages resulting from unauthorized access to your account
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Delays or failures in performance due to circumstances beyond our control
In all cases, our total liability is limited to the amount you paid for the product or service in question.
Indemnification
You agree to indemnify and hold harmless INSTACHIQ, its employees, directors and agents from any claims, liabilities, damages, losses or costs arising from:
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Your use of the website or services
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Your violation of these Terms and Conditions
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Your violation of any third‑party rights
Dispute resolution
Governing law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles.
Jurisdiction
Any disputes arising out of or relating to these terms are subject to the exclusive jurisdiction of the courts of Cairo, Egypt.
Alternative dispute resolution
We encourage resolving disputes amicably. Please contact us first before taking any legal action.
Changes to the terms
We reserve the right to modify these Terms and Conditions at any time. Changes become effective once posted on the website.
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The “Last updated” date at the top of this page will be revised
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For material changes, we may notify you by email
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Your continued use of the website after changes are posted constitutes acceptance of the new terms
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If you do not agree with the changes, you must stop using the website
Termination
We reserve the right to suspend or terminate your access to the website immediately, without prior notice, for the following reasons:
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Violation of any of these Terms and Conditions
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Fraudulent or abusive behaviour
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Providing false or misleading information
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Attempting unauthorized access
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Any other reason we deem necessary to protect our business or other users
Upon termination, your right to use the website will cease immediately and you must stop all use of the site.
Miscellaneous
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver
Our failure to exercise or enforce any right or provision of these terms does not constitute a waiver of such right or provision.
Entire agreement
These Terms and Conditions constitute the entire agreement between you and INSTACHIQ regarding your use of the website.
Headings
Section headings in these terms are for convenience only and do not limit or affect the terms themselves.
Contact us
If you have any questions about these Terms and Conditions, please contact us:
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Email: legal@instachiq.com
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Customer support: support@instachiq.com
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Address: Arab Republic of Egypt
We are committed to responding to all inquiries within 48 working hours.
INSTACHIQ
Thank you for trusting INSTACHIQ.
All rights reserved © 2025 INSTACHIQ.
