Shipping policy
Shipping and Delivery Policy
Reliable and fast shipping worldwide
We are committed to delivering your orders with the highest quality and care. At INSTACHIQ, your comfort and satisfaction come first, so we provide top shipping services locally and internationally in cooperation with leading, trusted carriers.
International shipping
We ship worldwide
We work with the best international shipping companies to ensure your order reaches you safely and quickly wherever you are in the world.
International shipping partners
Delivery timeframe
International delivery usually takes from 5 to 9 business days, depending on your country and location.
Choosing the shipping company
The most suitable carrier is selected automatically based on your region to ensure the best service and fastest possible delivery.
Payment method for international shipments
Pre‑payment is required for all international orders. Payment must be completed before the order is shipped to ensure prompt delivery.
Local shipping within Egypt
Fast delivery across Egypt
We provide a fast, reliable local delivery service to all governorates in the Arab Republic of Egypt.
Local shipping partners
Delivery timeframe
Delivery within Egypt is usually between 1 and 5 business days, depending on your exact location.
Cash on delivery (COD)
Cash on delivery is available for all local shipments within Egypt for your convenience and peace of mind.
Delivery attempts
Delivery attempts system
Delivery attempts policy
We attempt delivery up to 3 times. If all attempts fail due to absence or repeated refusal to receive the order, the shipment will be returned to our warehouse and the customer will bear the full shipping costs.
Cancellation of cash on delivery service
If you fail to receive 3 consecutive orders, the cash on delivery option will be permanently disabled on your account. You will still be able to use other electronic payment methods available on the Site.
Fees and charges
Refusing to receive the shipment
If you refuse to receive the shipment upon delivery, you will be responsible for the full shipping cost both ways.
Return shipping fees
If you return a product, the return shipping fee will be equal to the original shipping fee and is fully borne by the customer.
Delay compensation
Our commitment to you: if your shipment is delayed beyond the agreed delivery time, we commit to cancelling the shipping charges in full as a sincere apology for the delay. Your satisfaction is our priority.
Maximum shipping period
Shipments are not allowed to be delayed for more than 10 days from the actual shipping date. We are committed to delivering your order on or before the promised date.
Important notes and conditions
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We may contact you before shipping to confirm your order and review your address details to ensure successful delivery.
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We reserve the right to refuse shipping some orders if there is no response to repeated contact attempts.
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Please avoid repeatedly postponing delivery so that your products arrive in excellent condition.
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Make sure your address and phone number are accurate to facilitate delivery and avoid delays.
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It is preferable to be present at the specified address during the expected delivery window.
Have any other questions?
Our customer service team is ready to answer all your questions about shipping and delivery. We look forward to serving you and providing you with the best possible shopping experience.
